Q: How long does it take for the item to arrive?
A: It depends if the item you are purchasing has available stock or not. If stock is available we will engage shipping agent (e.g. DHL or Pos Laju) to ship on the next business day. It will usually take less than 3-5 working days for the item to arrive anywhere in Malaysia. For pre-order item, it will take about 5 to 8 weeks for the item to arrive subject to stock availability.
Q: How much is the shipping charges?
A: It depends on the item you are purchasing and where is the destination. All items delivering to Klang Valley are free of charge. For items delivering out of Klang Valley you will see the shipping charges upon check-out. We are using a delivery service that provides best quality with affordable pricing.
Q: How do you pack your item? I am worried expecially the bigger items that are more fragile
A: We always make sure our packing is of certain quality. We use packing materials such as shrink wrap, bubble wrap and foam for the inner packing. For outer layer we will use carton boxes.
Q: What happens if the item delivered is not what was ordered or was damage?
A: Please refer Refund Policy
Q: How do I make payment?
A: All transactions are made in Ringgit Malaysia (MYR) via Ipay88, a payment gateway that accepts credit cards, debit cards (Paypal) and local bank online transfer.
Q: Do I have to pay upfront for the pre-order item?
A: Yes a minimum of 50% is payable as non-refundable deposit (bank-transfer is recommended). When the pre-order item arrives at our store our staff will inform to pay the remaining balance before the item can be delivered. If for any reason that customer changes his/her mind the 50% non-refundable deposit can be used to exchange for other items of equal value or top-up if necessary.
Q: Do you offer direct bank transfer/ATM tranfer?
A: Yes, we do. You can bank into our company account
Bank: Malayan Banking Berhad (Maybank)
Acc Name: Bits and Pieces Studio